Institute of Customer Experience (ICX) CEO Joseph Choge delivers opening remarks during the CEOs breakfast in Nairibi on August 20/photo courtesy
Industry experts urge MSMEs to embrace artificial intelligence (AI) to boost effeciency
Micro, small and medium enterprises (MSMEs) have been encouraged to adopt artificial intelligence (AI) to boost efficiency, strengthen customer experience and remain competitive in fast changing markets. According to industry experts, AI offers businesses the ability to improve decision-making, streamline processes and provide personalized services to customers. In Kenya, stakeholders have highlighted that adopting AI…
