customer service - Sacco Review | The Leading Newspaper for Co-operative Movement in Kenya

Stima Sacco hosts Madison team for service benchmarking

Sacco ReviewNovember 12, 2026November 12, 202603 mins

Stima DT Sacco hosted Madison Investment Managers for a customer service benchmarking visit. The two institutions exchanged ideas on technology, staff performance and Contact Centre operations. The engagement focused on strengthening service delivery and improving customer experience. Stima Deposit Taking (DT) Sacco has hosted Madison Investment Managers Limited for a benchmarking visit on customer service…

Stima Sacco kicks off Customer Service Week for members

Sacco ReviewOctober 5, 2026October 5, 202603 mins

Stima Sacco launches Customer Service Week with renewed focus on member experience This year’s theme highlights the importance of going beyond routine service interactions Staff and members take centre stage as the Sacco celebrates customer service teams Stima Sacco has kicked off Customer Service Week 2026 with a focus on member experience, highlighting the role…