- Stima Sacco launches Customer Service Week with renewed focus on member experience
- This year’s theme highlights the importance of going beyond routine service interactions
- Staff and members take centre stage as the Sacco celebrates customer service teams
Stima Sacco has kicked off Customer Service Week 2026 with a focus on member experience, highlighting the role of customer interactions in its day-to-day operations.
The Sacco marked the start of the week with a staff celebration that included a cake cutting session, as it rolled out this year’s theme, “The Extra Mile.”
Stima Sacco said the theme is centred on appreciating its members and recognising the interactions, questions and milestones that shape their experience with the Sacco.
The week will also provide an opportunity for the Sacco to recognise its staff as it continues to emphasise customer service in its engagement with members.
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Customer Service Week is observed globally in October, bringing organisations and their employees together to recognise the importance of customer service and the teams responsible for delivering it.
For Stima Sacco, this year’s observance places members at the centre of the celebration, with the institution using the week to highlight the importance of going beyond routine interactions in serving its membership.
By Khayoyo Ian
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