Sammy Muthui-Minet Kenya CEO , Insurance Regulatory Authority market conduct director Anne Chelagat and Britam Insurance chief operations officer Leonard Chirchir during the inaugural Minet Kenya Claims Conference-Photo|Courtesy
Insurance sector urged to adopt AI to speed claims and combat fraud
Players in Kenya’s insurance industry are being urged to embrace artificial intelligence (AI) to accelerate claims processing and curb fraud, amid growing concerns over delayed settlements and rising cases of fraudulent claims. The call comes at a time when customer trust and operational efficiency are being tested by persistent challenges in the sector. Data from…
