- PCEA Sacco has announced a customer relations officer vacancy with applications closing on October 31.
- Applicants need a relevant bachelor’s degree and at least three years of experience.
- Candidates must submit a CV, cover letter and religious leader’s recommendation.
The Presbyterian Church of East Africa (PCEA) Regulated Non-Withdrawable Deposit-Taking Sacco Society Ltd has advertised a vacancy for a customer relations officer, inviting qualified candidates to apply before the end of the month.
In a job advertisement, the Sacco said it is looking to fill the position as it seeks to strengthen how it recruits members and serves them. The successful candidate will report directly to the Chief Executive Officer (CEO).
At the core of the role is membership growth. The officer will recruit and register new members and explain the requirements for joining the Sacco. In addition, the officer will build and maintain strong relationships with existing and prospective members. The job also involves promoting the Sacco’s savings products, loan products, investment opportunities and other member services, as well as mobilising savings and deposits in line with its growth targets.
Beyond sales, the officer will carry a heavy service load. Duties include educating members and potential members on products, services, policies and benefits. Furthermore, the officer must respond to enquiries, complaints and requests promptly and professionally while ensuring high levels of customer satisfaction and retention.
Marketing is another key part of the job. The officer will develop and implement strategies to attract new members, prepare marketing reports and evaluate how campaigns perform. Feedback and complaints reports will also fall under the officer’s desk. Meanwhile, the officer will manage communication channels such as email, phone, SMS and WhatsApp, and prepare newsletters, promotional materials and member notices.
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On qualifications, applicants must hold a bachelor’s degree in public relations, business administration, marketing or any other business related field. They must also have at least three years of experience in sales, customer service or business development, preferably in the finance, Sacco and lending industries.
The Sacco is also looking for excellent communication, presentation, negotiation and interpersonal skills. Candidates should have good knowledge of digital marketing and social media platforms, along with proficiency in Microsoft Office and customer management systems. Strong numerical, analytical, organisational and problem solving skills are required as well. Knowledge of Sacco operations, the regulatory framework in the Sacco sector, savings products, loans and member services will be an added advantage.
Interested candidates must submit a current curriculum vitae, a cover letter and a letter of recommendation from their religious leader. The applications should reach the Sacco’s offices on or before October 31, 2026. Certified documents should also be sent in PDF format to pceasaccoltd@yahoo.com. All letters must be addressed to the Chairman of the Sacco.
Shortlisted candidates will then be required to present original academic and professional certificates and testimonials. They must also produce a tax compliance certificate from the Kenya Revenue Authority (KRA), a clearance certificate from the Higher Education Loans Board (HELB) and a certificate of good conduct. The Sacco said only shortlisted candidates will be contacted.
By our reporter
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