Co-op Bank emerges overall winner in banking survey

The outgoing Chief Executive Officer of the Kenya Bankers Association (KBA) Dr Habil Olaka (second right) presents the certificate for Overall Winner in Customer Satisfaction Survey to Co-operative Bank team (from left) Phoebe Mureithi, Rosemary Nyamweya and Steve Kirui.

Cooperative Bank  was named Overall Winner of the recently conducted Banking Industry Customer Satisfaction Survey conducted by the Kenya Bankers’ Association (KBA), which also declared it the winner in the Tier One Bank Category.

This is the second consecutive win, having also won the overall title for year 2022.

The survey was conducted by interviewing over 30,000 banking customers across the country.

Other key awards in 2023 include:  CIO of the Year in Africa went to Chief Information Officer Charles Washika in the CIO 100 Awards, Banking Sector Award; while at the IFC Global SME Awards held in Mumbai India, the bank won the SME Financier of The Year in Africa – Gold Award.


Co-op Bank pretax profit hits KSh32.4 billion as it gears up for May AGM

In 2022, the bank embarked on an enhanced Environmental, Social and Governance (ESG) roadmap to integrate ESG considerations into its operations, which achieved several key milestones as it affirmed its commitment to sustainability.

The bank’s commitment to ESG excellence was celebrated at the 2023 Kenya Bankers’ Sustainable Finance Catalyst Awards where the bank emerged the Overall Award Winner. This was the fourth win since the inception of the award six years ago.

Co-op Bank Foundation, the Group’s social investment vehicle, continues to provide scholarships to gifted needy students from all regions of Kenya.

The sponsorship includes fully paid secondary education, full fees for university education, and internships and career openings for beneficiaries. The foundation is fully funded by the bank and has supported 10,264 students since inception.

By our reporter

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