The outgoing Chief Executive Officer of the Kenya Bankers Association (KBA) Dr Habil Olaka (second right) presents the certificate for Overall Winner in Customer Satisfaction Survey to Co-operative Bank team (from left) Phoebe Mureithi, Rosemary Nyamweya and Steve Kirui.
Co-op Bank emerges overall winner in banking survey
Cooperative Bank was named Overall Winner of the recently conducted Banking Industry Customer Satisfaction Survey conducted by the Kenya Bankers’ Association (KBA), which also declared it the winner in the Tier One Bank Category. This is the second consecutive win, having also won the overall title for year 2022. The survey was conducted by interviewing…
