- Tai Sacco hosted Yetu Sacco for a benchmarking visit on ICT and call centre operations.
- The Saccos exchanged ideas on technology, customer service and operational efficiency.
- The engagement highlights growing investment in digital services across the Sacco sector.
Tai Sacco Society Limited hosted a benchmarking team from Yetu Sacco Society Limited to exchange insights on call centre operations and information technology solutions.
The benchmarking visit focused on how SACCOs can use technology to improve member experience, strengthen customer service and enhance operational efficiency. The two Saccos shared ideas and explored practical approaches to improving technology-driven member services.
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The engagement highlights the growing importance of ICT solutions, call centre services and digital transformation in Kenya’s Sacco sector, as financial cooperatives increasingly invest in technology to meet changing member needs.
Benchmarking among Saccos also provides an opportunity for institutions to share best practices, strengthen their systems and improve service delivery.
By Khayoyo Ian
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