Govt to digitize 80 per cent of state services, CS Owalo says

CS for Information, Communications, and the Digital Economy, Eliud Owalo

Cabinet Secretary, Ministry of Information, Communications, and the Digital Economy, Eliud Owalo has said the government is planning to digitise at least 80 per cent of public services and make them available in a one-stop shop, the e-Citizen platform.

The CS who was speaking during opening the East African Communications Organization (EACO) 29th Annual Assemblies and Extraordinary Congress in Nairobi said government has so far digitised 17,000 services that are available on the e-Citizen platform.

Owalo said the digital transformation agenda must demonstrate impact in various aspects of our economy, and has seen the ripple effects in our judiciary.

“Where access to justice is at the click of a button, and in our hospitals, where collaboration among hospitals is leading to the availability of quality healthcare, even in remote areas of the country,” Owalo said.


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The CS pointed out that  through the government’s Digital Transformation Agenda, the government has set sights on ensuring that people have access to broadband services and ICT devices and skills so that they can participate meaningfully in the digital economy.

The government is also on course to deploy 100,000 kilometres of fibre and establish 25,000 public WIFI hotspots and 1,450 ICT hubs across the country in the next five years.

It has so far laid 10,000 kilometres of fibre, deployed over 2,000 WIFI hotspots and is exploring cost-effective and efficient ways, including emerging technologies, to deliver last-mile connectivity across the country.

The government has also trained nearly 390,000 youths on digital skills through ‘Jitume’ programme, and many more are earmarked going forward. Equally it has created about 139,000 digital jobs so far.

By Obegi Malack

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