Gideon Kipyakwai, Chief Executive Officer of CRB, speaking during the forum-Photo|Courtesy

Kenya’s financial sector urged to embrace AI and modern credit scoring to expand access to credit

Kenya’s financial institutions have been urged to adopt emerging technologies such as artificial intelligence (AI) and modern credit scoring systems to strengthen lending processes and widen access to credit as the country’s financial sector undergoes rapid transformation. The call was made during a financial sector engagement forum held in the North Rift region on May…

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Sammy Muthui-Minet Kenya CEO , Insurance Regulatory Authority market conduct director Anne Chelagat and Britam Insurance chief operations officer Leonard Chirchir during the inaugural Minet Kenya Claims Conference-Photo|Courtesy

Insurance sector urged to adopt AI to speed claims and combat fraud

Players in Kenya’s insurance industry are being urged to embrace artificial intelligence (AI) to accelerate claims processing and curb fraud, amid growing concerns over delayed settlements and rising cases of fraudulent claims. The call comes at a time when customer trust and operational efficiency are being tested by persistent challenges in the sector. Data from…

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