- Zoho has partnered with KNCCI to help Kenyan SMEs adopt digital tools, offering eligible members Ksh65,000 in software credits, training and onboarding support to boost productivity and business growth.
- The technology firm reported 55 per cent revenue growth in Kenya, citing rising demand for AI enabled business solutions and increased adoption across the IT, financial services, manufacturing, insurance and telecommunications sectors.
Global technology company Zoho has partnered with the Kenya National Chamber of Commerce and Industry (KNCCI) to accelerate the growth and digital transformation of small and medium enterprises (SMEs) in Kenya.
The partnership was announced on July 23, 2026, during the Zoholics Kenya 2026 annual user conference in Nairobi. It aims to equip entrepreneurs with digital tools and support to enhance productivity, competitiveness and business growth.
The collaboration with KNCCI reflects Zoho’s continued investment in Kenya’s business sector through technology enablement, digital skills development and accessible business solutions tailored for entrepreneurs and growing enterprises.
“As we continue expanding our presence in East Africa, our focus remains on creating meaningful local impact through collaboration,” said Premanand Velumani, Associate Director, Strategic Growth, Zoho Middle East and Africa (MEA).
“This partnership is in line with our trans-national localism strategy, wherein we support the development of self-sufficient economic clusters by becoming locally rooted while staying globally connected”, he added.
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According to the company’s country head for Kenya, Veerakumar Natarajan, Kenya has been identified as one of Zoho’s fastest growing markets, with an increasing number of businesses embracing digital transformation to enhance resilience and competitiveness.
He also noted that as artificial intelligence (AI) continues to reshape business operations, organisations are increasingly adopting unified digital platforms to improve efficiency and drive growth. Through the partnership, Zoho has committed to supporting Kenyan businesses in accelerating their digital transformation journeys while strengthening the country’s SME ecosystem.
Zoho has partnered with KNCCI to offer eligible members credits worth Ksh65,000 to access digital business applications and boost efficiency.
“Through this partnership, our members will gain access not only to world class business technology but also the training and support needed to successfully adopt and leverage these solutions,” said Dr James Mwaura, KNCCI Nairobi Chairman. “Together with Zoho, we look forward to helping Kenyan businesses embrace digital transformation and strengthen their long term competitiveness.”
The partnership aims to make digital technology more accessible to SMEs by reducing adoption barriers and improving productivity. Zoho will provide onboarding support, product training and digital skills programmes to help KNCCI members maximise their use of its business applications.
Both organisations will also conduct joint awareness campaigns, workshops and educational initiatives to promote technology adoption and sustainable SME growth.
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Zoho has recorded 55 per cent revenue growth in Kenya, driven by rising demand for scalable, unified solutions and the company’s sustained investment in local talent and strategic partnerships.
Zoho continues to expand its footprint across Africa through local partnerships, ecosystem engagement and investment in digital enablement initiatives.
Zoho said its most widely used products in Kenya include Zoho One (an operating system for business), Workplace (an enterprise email and collaboration suite), CRM Plus (a customer experience platform), CRM, and Books (accounting software). These support business management, collaboration, customer relationship management and accounting.
The company’s growth in Kenya has been driven mainly by the IT hardware and services, financial services, manufacturing, insurance and telecommunications sectors.
By Bernard Magada
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